SHIPPING & DELIVERY
How much is shipping?
ORDERS WITHIN AUSTRALIA:
Orders 500g & under - $9.00
Orders 3kg & under - $13.00
Heavy / Bulky orders calculated on weight.
We ship using the Australia Post pre-paid satchels were possible. Shipping is charged depending on the weight of your order.
If you require express post shipping, please contact our store on 02) 6372 2518 or firstname.lastname@example.org
*Orders that contain larger items that do not fit into the Australia Post pre-paid satchels will incur a postage fee. If you have any queries regarding postage charges please contact us email@example.com
When will my order be shipped?
If you place & pay for your order before 2pm (AEST Monday to Friday) it will be shipped the same day.
Please allow for weekends & public holidays when waiting to receive your order. Also if you are paying by bank deposit your purchase will not be shipped until payment has been cleared.
Can I track my order?
Yes, once your parcel has been shipped you will be sent a confirmation email with a tracking number attached so you can see the progress of your order.
What addresses can you post to?
We can post to any residential, workplace, PO Box or Locked Bag address. Please note that if no one is home at the time of delivery by Australia Post, they may leave a card requesting collection from your local post office.
When will I receive my order?
Depending on your location your order should arrive within 1 - 3 business days of payment being cleared. Remote areas are generally with 4 - 6 business days.
For Express Post items please be aware that Australia Post do not always guarantee 'next day' delivery.
If you do not receive your order within the estimated delivery times, please contact your local post office & email us at firstname.lastname@example.org
Do you ship overseas?
Yes, International purchases will be sent via air freight post. Postage and handling starts at $25.00 AUD. Postage cost is subject to change ranging on item, weight and destination. We are more than happy to quote before purchase.
Shipping to New Zealand starts at $20.00 for packages under 1kg.
As our checkout is not set up to process overseas shipping please contact us via email with your order & we will quote your shipping costs. email@example.com.
Can I pick up my purchase from your store?
Yes, if you live locally or are passing through Mudgee at any time you can opt to have your purchase held at our store at 97 Market Street Mudgee for collection. Upon collection you will need to show your receipt from online purchase. If someone else is collecting your purchase for you please make sure you let us know either by phone or email prior to them coming into the store.
Discount Code Information.
From time to time we offer discounts either on the items themselves or the shipping. The code must be entered at time of purchase. Only one code can be used at any one time.